Common Questions About Phone Repairs
How does mobile phone repair work at your location or mine?
We work across Perth and surrounding suburbs, and many repairs can be completed while you wait or at a location that suits you. When you get in touch, let us know your phone model and the fault, and we’ll talk through whether a mobile visit or a drop-off suits your situation best. Coverage varies by day and demand, so it’s worth confirming your area when you book. You can see the range of what we handle on our services page, or contact us to arrange a time that works for you.
How far in advance should I book a repair?
Booking a day or two ahead usually secures your preferred timeframe, though we can often accommodate shorter notice depending on current demand and parts availability. Common repairs like screens and batteries for popular models tend to move quickly. If you need a specific date or time, earlier contact helps. Reach out through our contact page and we’ll confirm current availability for your area and device.
What should I do to prepare my phone before a repair?
Back up your data first, then turn off any device-locating or anti-theft features if asked, and make sure you have your passcode ready in case functions need testing after the repair. Remove your case and screen protector if it’s easy to do. If your phone still powers on, backing up to cloud storage or a computer protects your photos and contacts. Most repairs don’t touch your data, but a backup is always the safest step before any work begins.
Do I need to be present the whole time?
Not always. Many customers wait for quick repairs like screen or battery replacements, while others prefer to drop off and collect later. For mobile visits, you’ll usually need to be there for access and to unlock the device for testing. We’ll discuss what works best when you book, so you can plan around your day rather than the other way around.
Which areas of Perth do you cover?
We regularly work across Perth’s northern, southern, eastern, and coastal suburbs, and the wider metro area. Because we’re a mobile-friendly service, coverage on any given day depends on scheduling and demand. The best approach is to tell us your suburb when you get in touch, and we’ll confirm whether we can reach you or arrange a convenient drop-off. Contact us to check your area.
How do you work out the price of a repair?
Pricing depends on your phone model, the type of fault, and the parts required. A screen replacement on a flagship handset differs from a charging port clean or battery swap. Water damage and internal faults often need assessment first, since the extent isn’t always visible upfront. We’ll give you a clear quote after discussing the issue or inspecting the device. Get in touch with your model and a description of the problem for an accurate estimate.
How long does a screen replacement usually take?
Most screen replacements are completed within about 30 to 60 minutes once the correct part is on hand, though more complex models can take longer. After fitting, the screen needs calibration and testing to confirm touch response, brightness, and features like Face ID or fingerprint work correctly. Timeframes vary by model and part availability, so it’s worth confirming when you book. Rushing a screen job risks poor adhesion or misalignment, so proper testing time matters.
Is my screen actually cracked or just scratched?
A scratch sits on the surface and usually can’t be felt clearly with a fingernail, while a crack catches your nail and often spreads with light or temperature changes. If the display still works but the glass feels rough or shows spidering lines, that’s typically a crack. Cracks that reach the display layer can cause touch issues, flickering, or dead spots over time. If you’re unsure, it’s worth having it looked at before a small crack turns into a failing screen.
What's the difference between an OEM and aftermarket battery?
OEM batteries match the manufacturer’s original specifications, offering reliable capacity and consistent performance. Aftermarket batteries are made by third parties and vary in quality, sometimes costing less but occasionally offering shorter lifespan or weaker performance. Quality aftermarket options can perform well, while cheap ones may drain faster or degrade sooner. When we replace a battery, we’ll explain the options available for your model so you can choose based on how long you plan to keep your phone and how heavily you use it.
What should I do right away if my phone gets wet?
Turn it off immediately, don’t try to charge it, and avoid pressing buttons. Wipe away visible moisture and keep it upright to help liquid drain out. Skip the rice trick, as it does little to draw moisture from inside and can leave dust behind. The real risk is corrosion, which continues even after the phone appears dry, so getting it professionally assessed quickly gives the best chance of recovery. Saltwater from Perth’s beaches is especially damaging and needs faster attention than freshwater.
How does mobile phone repair work at your location or mine?
We work across Perth and surrounding suburbs, and many repairs can be completed while you wait or at a location that suits you. When you get in touch, let us know your phone model and the fault, and we’ll talk through whether a mobile visit or a drop-off suits your situation best. Coverage varies by day and demand, so it’s worth confirming your area when you book. You can see the range of what we handle on our services page, or contact us to arrange a time that works for you.
How far in advance should I book a repair?
Booking a day or two ahead usually secures your preferred timeframe, though we can often accommodate shorter notice depending on current demand and parts availability. Common repairs like screens and batteries for popular models tend to move quickly. If you need a specific date or time, earlier contact helps. Reach out through our contact page and we’ll confirm current availability for your area and device.
What should I do to prepare my phone before a repair?
Back up your data first, then turn off any device-locating or anti-theft features if asked, and make sure you have your passcode ready in case functions need testing after the repair. Remove your case and screen protector if it’s easy to do. If your phone still powers on, backing up to cloud storage or a computer protects your photos and contacts. Most repairs don’t touch your data, but a backup is always the safest step before any work begins.
Do I need to be present the whole time?
Not always. Many customers wait for quick repairs like screen or battery replacements, while others prefer to drop off and collect later. For mobile visits, you’ll usually need to be there for access and to unlock the device for testing. We’ll discuss what works best when you book, so you can plan around your day rather than the other way around.
Which areas of Perth do you cover?
We regularly work across Perth’s northern, southern, eastern, and coastal suburbs, and the wider metro area. Because we’re a mobile-friendly service, coverage on any given day depends on scheduling and demand. The best approach is to tell us your suburb when you get in touch, and we’ll confirm whether we can reach you or arrange a convenient drop-off. Contact us to check your area.
How do you work out the price of a repair?
Pricing depends on your phone model, the type of fault, and the parts required. A screen replacement on a flagship handset differs from a charging port clean or battery swap. Water damage and internal faults often need assessment first, since the extent isn’t always visible upfront. We’ll give you a clear quote after discussing the issue or inspecting the device. Get in touch with your model and a description of the problem for an accurate estimate.
How long does a screen replacement usually take?
Most screen replacements are completed within about 30 to 60 minutes once the correct part is on hand, though more complex models can take longer. After fitting, the screen needs calibration and testing to confirm touch response, brightness, and features like Face ID or fingerprint work correctly. Timeframes vary by model and part availability, so it’s worth confirming when you book. Rushing a screen job risks poor adhesion or misalignment, so proper testing time matters.
Is my screen actually cracked or just scratched?
A scratch sits on the surface and usually can’t be felt clearly with a fingernail, while a crack catches your nail and often spreads with light or temperature changes. If the display still works but the glass feels rough or shows spidering lines, that’s typically a crack. Cracks that reach the display layer can cause touch issues, flickering, or dead spots over time. If you’re unsure, it’s worth having it looked at before a small crack turns into a failing screen.
What's the difference between an OEM and aftermarket battery?
OEM batteries match the manufacturer’s original specifications, offering reliable capacity and consistent performance. Aftermarket batteries are made by third parties and vary in quality, sometimes costing less but occasionally offering shorter lifespan or weaker performance. Quality aftermarket options can perform well, while cheap ones may drain faster or degrade sooner. When we replace a battery, we’ll explain the options available for your model so you can choose based on how long you plan to keep your phone and how heavily you use it.
What should I do right away if my phone gets wet?
Turn it off immediately, don’t try to charge it, and avoid pressing buttons. Wipe away visible moisture and keep it upright to help liquid drain out. Skip the rice trick, as it does little to draw moisture from inside and can leave dust behind. The real risk is corrosion, which continues even after the phone appears dry, so getting it professionally assessed quickly gives the best chance of recovery. Saltwater from Perth’s beaches is especially damaging and needs faster attention than freshwater.